Troubleshooting & FAQ
Common Login Issues
Quickly resolve authentication roadblocks including forgotten passwords, blocked Google OAuth popups, expired verification tokens, and browser caching conflicts.
Encountering an issue logging into your Flanceflow account can interrupt your freelance workflow when you have urgent client deliverables or pending invoices to send. Most authentication challenges stem from browser popup blockers, cached session cookies, or unverified email addresses. Follow this guide to regain access to your workspace in seconds.
Step-by-step login troubleshooting guide
- Forgot your password? Click the "Forgot Password?" link on the Flanceflow login page. Enter your registered email address and click "Send Reset Link". Check your inbox for the password reset email (and inspect your Spam/Junk folder if it doesn’t arrive within 2 minutes).
- Google Sign-In popup blocked: If clicking "Continue with Google" does not open the Google OAuth account selector, check your browser’s URL bar for a popup blocker icon. Click the icon, select "Always allow popups from flanceflow.com", and try again.
- Clear browser cache & cookies: Stale session tokens stored in local storage or cookies can cause the login screen to continuously loop. Open an Incognito/Private window or clear your browser cache for `flanceflow.com` and reload the page.
- Check email verification status: If you recently created your Flanceflow account, make sure you clicked the verification link sent to your registered email upon signup.
- Corporate VPN or ad blocker interference: Aggressive ad-blocking browser extensions (such as uBlock Origin or Privacy Badger) or strict enterprise VPNs may block Firebase authentication web requests (`*.firebaseapp.com` or `identitytoolkit.googleapis.com`). Temporarily pause extensions or whitelist Flanceflow.
- Multiple Google accounts: If you are logged into multiple Google profiles simultaneously, ensure you select the specific Google account linked to your Flanceflow subscription.
Common login errors & quick fixes
| Error message / behavior | Root cause | Resolution step |
|---|---|---|
| "auth/user-not-found" or "Invalid credentials" | Typo in email address or incorrect password entered | Use the "Forgot Password" link or log in via Google OAuth. |
| "auth/too-many-requests" | Too many failed login attempts in a short timeframe | Wait 10-15 minutes for temporary security lock to lift, then retry. |
| Google popup closes immediately without logging in | Third-party cookies or popups blocked by browser settings | Allow popups for flanceflow.com in Chrome/Safari/Firefox site settings. |
| Login page continuously reloads | Corrupted local session token in browser storage | Open browser Developer Tools > Application > Clear Site Data, then refresh. |
Account recovery tips
- Password reset link expiry: Password reset links generated by Flanceflow expire after 60 minutes for security reasons. If your link has expired, simply request a fresh one from the login screen.
- Passkey & password managers: Save your Flanceflow credentials in modern password managers like 1Password, Bitwarden, or Apple Keychain for secure 1-click logins without typos.
- Still locked out? Contact our support team directly at `support@flanceflow.com` from your registered email address for emergency identity verification.
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