Account & Data
Deleting Your Account
Request complete Flanceflow user account deletion via Ask AI, understand the 15-day recovery window, and learn what happens to subscriptions and data.
If you decide to leave Flanceflow permanently, you can request full account deletion. Unlike deleting an individual workspace, account deletion permanently closes your user profile, authentication credentials, all owned workspaces, and billing subscriptions in compliance with GDPR and global privacy standards.
How to request account deletion
- Cancel active subscriptions: Navigate to "Settings" > "Subscriptions" and cancel any active automatic payments so no further billing cycles occur.
- Export your business archives: Go to "Settings" > "General" in each of your workspaces and use "Export All Workspace Data" to download your full JSON backup of clients, invoices, and records.
- Open Ask AI: Click on "Ask AI" in the top navigation bar or help menu.
- Submit a deletion request: Ask FlowAI to initiate an account deletion ticket or submit an account deletion request to Flanceflow support.
- Identity verification: Confirm your registered account email and verify your request to proceed with account closure.
- 15-day recovery period: Your account enters a 15-day recovery window. During these 15 days, you can contact support if you change your mind and wish to restore access.
- Permanent purge: After 15 days, all personal data, user credentials, owned workspaces, client portals, and cloud assets are permanently and irreversibly purged from our servers.
Account deletion vs. workspace deletion
| Attribute | Workspace deletion | Account deletion |
|---|---|---|
| Scope | Current active workspace only | Entire user account & all owned workspaces |
| How to initiate | Self-serve in Settings > General | Ticket requested via Ask AI / Support |
| Confirmation method | Type "CONFIRM" in modal | Identity verification & support ticket |
| Recovery window | 0 days (Immediate and irreversible) | 15 days recoverable before permanent purge |
| User login & profile | Preserved (remains active for other workspaces) | Permanently deleted after 15 days |
Important account closure advice
- Downgrade instead of deleting: If you just want to take a break from freelancing or stop recurring payments, you can downgrade to the Free plan in "Settings" > "Subscriptions" without deleting your records.
- Reversing during the 15-day window: If you submit an account deletion request by accident, contact Flanceflow support or message Ask AI before the 15 days expire to cancel the deletion.
- Client notifications: Inform active clients that client portal links and shared project deliverables will be deactivated once your account is purged.
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