Troubleshooting & FAQ

Contacting Support

How to reach Flanceflow’s dedicated customer support team, report bugs, request new freelance features, and get fast technical assistance.

We are committed to helping you run a smooth, profitable freelance business. Whether you have a question about setting up payment gateways, need guidance on dual currency billing, or encounter a technical bug, our product support team is here to assist you quickly and personally.

How to get support in Flanceflow

1. Search the User Guide first: You can search over 70+ in-depth guide articles right here using the search bar at the top of the Guide page.
2. Workspace Help navigation: Click "Help & Guides" or the Help icon in your workspace navigation to open the complete User Guide in a separate browser tab (/guides), where you can search all articles and access support entry points.
3. Direct email support: Send an email directly to `support@flanceflow.com` from your registered Flanceflow account email address.
4. Include helpful context: When reporting an issue, provide your workspace name, relevant invoice/project link, a brief description of what happened, and a screenshot or screen recording if possible.
5. Priority response times: Pro and Studio plan members receive prioritized ticket queue routing with response times typically under 4 hours during business days.
6. Feature requests: Have an idea for a new freelance tool or workflow improvement? Submit it directly to `hello@flanceflow.com`—our engineering team reviews every suggestion.

Support channels & SLA response times

How to write an effective bug report

• Include the URL: Paste the exact URL of the page where the issue occurred (e.g., `flanceflow.com/invoices/inv_12345`).
• Steps to reproduce: Provide 2 or 3 quick steps detailing what you clicked before the error appeared.
• Browser information: Mention whether you are using Chrome, Safari, Firefox, or Edge, and whether you are on Windows or macOS.